Your clinic answers the phone even when every line is a wellness exam.
VetiPilot books appointments, fills cancellations, sends reminders, and triages client questions around the clock — so your front desk team can focus on the patient standing in front of them.
The phone doesn't stop ringing just because the exam room is full.
Most clinics lose bookings not because they lack clients, but because no one was free to pick up. VetiPilot handles the repetitive, time-sensitive front-desk work so your team isn't triaging between a ringing phone and a patient on the table.
- 01
Calls go to voicemail during surgery blocks
Clients hang up and call the clinic down the road instead of leaving a message.
- 02
Cancellations sit empty
A 2pm no-show stays empty because no one has time to work the waitlist.
- 03
Reminders are inconsistent
Manual reminder calls get skipped on busy days, and no-shows creep back up.
- 04
Simple questions eat staff time
"Are you open Saturday?" and "How much is a dental?" pull staff away from clients in the lobby.
Nine jobs off your front desk's plate, without changing how clients reach you.
AI front desk, 24/7
Answers calls, texts, and website chat in your clinic's voice. Books, reschedules, and cancels appointments, and answers common questions about hours, pricing, and prep instructions.
Smart scheduling & waitlist fill
Fills cancellations automatically by offering the slot to waitlisted clients, and balances bookings across exam rooms and DVMs so no one's day is overloaded.
Appointment reminders & confirmations
Sends timed SMS, email, and voice reminders, collects confirmations automatically, and re-offers a slot the moment a client doesn't confirm.
AI intake & triage
Collects symptoms and history before the visit, flags urgent cases for a same-day call from staff, and routes routine questions to the right team member.
Automated follow-ups & care plans
Sends post-visit check-ins, medication and refill reminders, and due-date nudges for vaccines and wellness exams — without a staff member drafting a single message.
Unified client communication hub
Pulls calls, texts, and emails into one inbox, drafts replies for staff to approve, and keeps every conversation attached to the right patient record.
Billing & payment automation
Sends estimates for approval, automates invoice delivery and payment reminders, and reconciles payments against your practice management system.
Review & reputation management
Requests reviews after a good visit, flags negative sentiment early for staff to address directly, and tracks your rating across major platforms.
Practice analytics & reporting
A weekly readout on no-show trends, call volume, revenue per DVM, and where clients are dropping off — in plain language, not raw exports.
Live in about two weeks, with your team involved at every step.
Connect your systems
We link VetiPilot to your practice management software and phone lines. Nothing to install on clinic computers.
Set your rules
Your team defines hours, appointment types, urgency triggers, and the tone VetiPilot uses with clients.
Run it alongside staff
A two-week shadow period where staff review every AI-handled conversation before it goes live unsupervised.
Monitor and adjust
Weekly reporting shows exactly what was automated, so you can tune the rules as your clinic's needs change.
No system migration. No rip and replace.
VetiPilot reads and writes directly to the practice management system your clinic already uses, so patient records, schedules, and billing all stay in one place.
We stopped losing Saturday morning slots to voicemail. VetiPilot fills cancellations before our front desk even notices they happened.— Practice Manager, 3-DVM small animal clinic
Priced by clinic size, not by how many features you turn on.
Starter
- AI phone & chat front desk
- Scheduling & waitlist fill
- Reminders & confirmations
- 1 practice management integration
- Email support
Growth
- Everything in Starter
- AI intake & triage
- Automated follow-ups & care plans
- Unified communication inbox
- Billing & payment automation
- Priority phone support
Multi-location
- Everything in Growth
- Reputation management across locations
- Consolidated analytics & reporting
- Dedicated onboarding specialist
- Custom SLAs